Shipping & Delivery Policy
Our commitment to getting your sustainable fashion to you in a timely manner
At Preetizen, we understand that receiving your order promptly and in perfect condition is as important as the quality of our products. This policy outlines what you can expect when shipping with us.
Processing & Delivery Times
Processing Time
Orders are dispatched within 0–7 days, with most orders shipping within 3–5 business days due to our handcrafted production process.
Each piece is crafted with care by our artisans, which may occasionally lead to slight variations in dispatch time.
You'll receive an estimated dispatch date in your order confirmation email.
Delivery Time
Once your order is handed off to our courier partners, delivery typically takes 5–9 business days across India, depending on your location.
Metro Cities
5-6 business days
Other Urban Areas
6-7 business days
Remote Areas
7-9 business days
Free Shipping
On all orders ₹1,500+
Courier Information
Preetizen uses registered domestic courier services or speed post to ensure your order reaches you safely and on time.
Important Notice
Preetizen's responsibility ends once the package is handed over to the courier service. Any further delay due to courier service or customs is beyond our control.
Our Trusted Partners
Tracking & Confirmation
You'll receive an email and SMS with tracking details when your order is shipped. Here's how to stay updated:
Email Confirmation
A detailed email with your tracking number and courier information
SMS Updates
Quick text message with tracking link for on-the-go monitoring
Order History
Track directly from your Preetizen account under "Order History"
Shipping Coverage
We offer nationwide delivery across India through our trusted courier partners. Our sustainable fashion reaches every corner of the country.
Coverage Details
All India Coverage
AvailableInternational Shipping
Coming SoonNote: If we expand to international shipping in the future, additional duties, taxes, or customs fees may apply and would be the responsibility of the customer.
Support & Contact
For issues or urgent inquiries related to your order delivery, our team is ready to help.
Phone Support
+91 62956 16967
Mon-Sat: 10AM - 6PM IST
Email Support
support@preetizen.com
Response within 24 hours
Order Delivery Timeline
Delivery FAQs
Yes, you can change your delivery address within 24 hours of placing your order by contacting our customer support team. After this period, we may not be able to accommodate address changes as the order may already be in process.
While we partner with reliable courier services, occasional delays can occur due to factors beyond our control. If your delivery is significantly delayed beyond the estimated time, please contact our support team with your tracking details and we'll follow up with the courier service.
Currently, we don't offer express shipping options as each piece is handcrafted to order. However, we're working on introducing expedited shipping for select products in the near future.
In the rare event that your package is lost during transit, please contact our customer support team with your order details. We'll initiate an investigation with the courier partner and either provide a replacement or a full refund based on the outcome.
Yes, once your order is dispatched, you'll receive a tracking ID via email and SMS that allows you to monitor your package's journey in real-time through our courier partner's website or app.
Still have questions?
Our customer care team is always ready to help with any shipping or delivery concerns.
Contact Support